List Of Top Companies Using Service Desk Management
Service Desk Management is like having a help center for a big company. It’s where employees or customers can ask for assistance when they have computer problems, questions, or need help with technology.
We're a global media and technology company with three primary businesses: Comcast Cable, NBCUniversal, and Sky. Comcast Cable is one of the United States’ largest video, high-speed internet, and phone providers to residential customers under the Xfinity brand, and also provides these services to businesses.
Goldman Sachs
>1B
50K-100K
United States Of America
Financial Services
At Goldman Sachs, we believe progress is everyone’s business. That’s why we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow.
University of Michigan
10M-50M
10K-50K
United States Of America
Higher Education
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
Grubhub
500M-1B
0-25
United States Of America
Technology, Information and Internet
Grubhub is dedicated to connecting hungry diners with delicious restaurants. Our technology makes us an industry leader, building the future of online food ordering. With a wide network of reliable and dependent drivers, we help our restaurant partners connect with hungry customers across the country.
Rivian
500M-1B
1K-10K
United States Of America
Motor Vehicle Manufacturing
Doing something different is never easy. It requires courage, optimism and grit. Core to our mission is building a team of adventurous individuals determined to make a positive impact on the world. This means challenging ourselves constantly. Stretching beyond the bounds of conventional thinking. Reframing old problems. Seeking new solutions. And operating comfortably in a space of uncertainty. While our backgrounds are diverse, our team shares a love of the outdoors and a desire to protect it for future generations. Do you like doing the impossible? We’d love to hear from you.
Airbnb
>1B
10K-50K
United States Of America
Technology, Information and Internet
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed 1.4 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
Bitpanda
250M-500M
250-1000
Austria
Technology, Information and Internet
Bitpanda is on a mission to reinvent the world of finance and bring investing closer to everyone, everywhere. Today’s financial ecosystem is complex, exclusive and expensive, and we’re here to change this as the #1 investment platform in Europe and beyond. Our platform is rooted in the belief that investing should be safe, easy and accessible to all. With Bitpanda, everyone has the freedom and flexibility to invest in what they believe in — commission-free stocks, cryptocurrencies or even precious metals — starting from as little as $1.
Instacart
500M-1B
10K-50K
United States Of America
Technology, Information and Internet
Instacart, the leading grocery technology company in North America, works with grocers and retailers to transform how people shop. The company partners with more than 1,000 national, regional, and local retail banners to facilitate online shopping, delivery and pickup services from more than 75,000 stores across North America on the Instacart Marketplace.
Medium.com
10M-50M
1K-10K
United States Of America
Online Audio and Video Media
We're a tight-knit group of engineers, editors, and creatives combining humans and technology to create a new model for digital publishing. Together, we’re building an open platform where anyone can share their ideas and where over 100 million readers come to find insightful and dynamic thinking—and we’re growing fast.
Coursera
250M-500M
1K-10K
United States Of America
E-Learning Providers
Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 102 million registered learners as of March 31, 2022.
Shopify
>1B
10K-50K
Canada
Software Development
Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Shopify powers millions of businesses in more than 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more.
LaunchDarkly
>1B
250-1000
Canada
Software Development
LaunchDarkly isn’t just a leader in feature management — it’s the first scalable feature management platform. Feature management allows development teams to innovate faster by fundamentally transforming how software is delivered to customers. With the ability to gradually release new software features to any segment of users on any platform, DevOps teams can standardize safe releases at scale, accelerate their journey to the cloud and collaborate more effectively with business teams.
Delivery Hero
50M-100M
10K-50K
Germany
Technology, Information and Internet
Delivery Hero is the world’s leading local delivery platform, operating its service in over 70 countries across Asia, Europe, Latin America, the Middle East and North Africa. The company started as a food delivery service in 2011 and today runs its own delivery platform on four continents. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, the company has more than 53,000 employees globally. Delivery Hero has been listed on the Frankfurt stock exchange since 2017 and now part of the MDAX stock market index.
Figma
100M-250M
1K-10K
United States Of America
Design Services
Figma is a design platform for teams who build products together. Born on the Web, Figma helps teams create, share, test, and ship better designs from start to finish. Whether it’s consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page.
Lyft
>1B
10K-50K
United States Of America
Ground Passenger Transportation
Lyft was founded in 2012 by Logan Green and John Zimmer to improve people’s lives with the world’s best transportation, and is available to approximately 95 percent of the United States population as well as select cities in Canada. Lyft is committed to effecting positive change for our cities by offsetting carbon emissions from all rides, and by promoting transportation equity through shared rides, bikeshare systems, electric scooters, and public transit partnerships.
Pinterest
>1B
1K-10K
United States Of America
Technology, Information and Internet
Pinterest's mission is to bring everyone the inspiration to create a life they love. It’s the biggest dataset of ideas ever assembled, with over 200 billion recipes, home hacks, style inspiration and other ideas to try. More than 430 million people around the world use Pinterest to dream about, plan and prepare for things they want to do in life.
KAVAK
100M-250M
1K-10K
Mexico
Automotive
Kavak is a global company with operations in Argentina, Brazil, Chile, Colombia, Mexico, Perú, Spain and Turkey. We are the number one e-commerce company in the purchase and sale of pre-owned vehicles and the private startup with the highest valuation in Latam.
Tech Stack
1M-10M
25-100
India
IT Services and IT Consulting
Advanced Digital Marketing Training Institute in India. We provide professional Digital marketing training on SEO, SMO, SEM, SMM, Email Marketing, Affiliate Marketing, Content Marketing, Ecommerce, Mobile Marketing, Make Money Online via Adsense/Blogging. O
Target
>1B
>100K
United States Of America
Retail
Target is one of the world’s most recognized brands and one of America’s leading retailers. We make Target our guests’ preferred shopping destination by offering outstanding value, inspiration, innovation and an exceptional guest experience that no other retailer can deliver. Target is committed to responsible corporate citizenship, ethical business practices, environmental stewardship and generous community support. Since 1946, we have given 5 percent of our profits back to our communities. Our goal is to work as one team to fulfill our unique brand promise to our guests, wherever and whenever they choose to shop.
Nubank
>1B
10K-50K
Brazil
Financial Services
Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services.
Udemy
500M-1B
1K-10K
United States Of America
E-Learning Providers
Our mission is to improve lives through learning by providing flexible, effective skill development to empower organizations and individuals. Through our global marketplace platform, we provide the tools learners, instructors, and enterprises need to achieve their goals and reach their full potential.
Robinhood
>1B
1K-10K
United States Of America
Financial Services
Robinhood was founded on a simple idea—that our financial markets should be accessible to all. In an industry where barriers have prevailed for too long, this hasn’t always been easy. We’re leveling the playing field by making trading more intuitive, more affordable, and more inclusive to ensure that everyone, regardless of wealth or industry knowledge, feels empowered to participate in the financial system.
Accenture
>1B
>100K
Ireland
IT Services and IT Consulting
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at accenture.com.
Revolut
250M-500M
1K-10K
United Kigndom
Financial Services
We are building the world’s first truly global financial superapp. In 2015, Revolut launched in the UK offering money transfer and exchange. Today, our 25 million customers around the world use dozens of Revolut’s innovative products to make more than 250 million transactions a month.
CRED
1M-10M
1K-10K
India
Financial Services
We're a team of creative, driven and persistent people. We want to create a community of the creditworthy. We want to re-imagine the ideal way of life that works on two way trust and respect.
Search Engine Optimization, Inc.
10M-50M
1K-10K
United States Of America
Advertising Services
Since 1997, Search Engine Optimization Inc. has been one of the leading professional search engine optimization and digital marketing agencies in the world. We have achieved continued recognition as well as numerous awards, including being recognized as an Inc. 500 member, a finalist for SEO Agency of the Year by the Landy Awards, and selected as a 2018 Top Enterprise SEO Company. We are proud to have obtained a global client base ranging from Fortune 500 companies to small local businesses. Our search engine optimization methodologies have helped thousands of websites achieve top rankings on the world's major search engines, and our integrated approach enables our clients to become some of the leading companies in their industries.
California State University-Stanislaus
100M-200M
1K-10K
United States Of America
Higher Education
Over more than 50 years, California State University, Stanislaus, has grown to be a touchstone of higher learning, intellectual pursuit, artistic excellence and cultural engagement for California’s Central Valley and beyond. We serve our diverse student body, region and state with programs, partnerships, and alumni responsive to an evolving and interconnected world. To learn more about us go to www.csustan.edu.
NetSuite Inc
200M-1000M
10K-50K
United States Of America
Software Development
Founded in 1998, Oracle NetSuite is the world’s first cloud company. For more than 20 years, NetSuite has helped businesses gain the visibility, control and agility to build and grow a successful business.
Red Hat Inc
>1000M
10K-50K
United States Of America
Software Development
Red Hat is the world’s leading provider of enterprise open source solutions, using a community-powered approach to deliver high-performing Linux, hybrid cloud, edge, and Kubernetes technologies.
What
kind of companies use Service Desk Management?
Here are the types of companies and industries that commonly use it:
1. Information Technology (IT) Companies: IT companies and technology service providers often have Service Desks to manage customer inquiries, technical support, and incident resolution.
2. Large Enterprises: Many large corporations and multinational companies use Service Desk Management to handle IT support and service requests from their employees and customers.
3. Small and Medium-sized Businesses (SMBs): SMBs may use Service Desk solutions to provide technical support and manage IT-related issues, despite having smaller IT teams.
What are some top companies that use Service Desk Management?
Here are some examples of such companies:
1. Microsoft: Microsoft is like a tech giant, and they have a Service Desk Management system to help their employees with computer issues and questions. They use it to keep everything running smoothly.
2. IBM: IBM is another big tech company, and they have a Service Desk to assist their employees and customers with technical problems. It’s like having a helpful friend to call when you need tech support.
3. Google: Google is famous for its search engine, but they also have a Service Desk to help their employees and users with any technical hiccups or questions they might have.
4. Amazon: Amazon, the online shopping giant, relies on Service Desk Management to handle all kinds of technical support requests from employees and customers.
5. HP (Hewlett Packard): HP is known for its computers and printers, and they use Service Desk Management to provide support to customers who have issues with their products.
6. Atlassian: Atlassian provides software tools for businesses, and they have a Service Desk solution to help their customers and employees with any software-related issues.
7. Salesforce: Salesforce, a company offering customer relationship management (CRM) software, relies on Service Desk Management to provide technical support to their users.
What are the
pain points of companies using Service Desk Management?
Here are some common pain points of these companies:
1. Ticket Overload: Companies may receive a high volume of support tickets, which can be overwhelming for service desk teams, leading to slower response times and potential issues falling through the cracks.
2. Resource Constraints: Service desk teams may be understaffed or lack the necessary resources to handle the influx of support requests, leading to delays and reduced customer or employee satisfaction.
3. Complex Ticket Routing: Routing tickets to the right support agents with the appropriate skills and knowledge can be challenging. Misrouting can result in slower issue resolution.
4. Lack of Automation: The manual handling of repetitive tasks and requests can be time-consuming and lead to errors. Companies may need more automation to streamline processes.
5. Inadequate Knowledge Base: A poorly maintained or incomplete knowledge base can lead to increased ticket volume as users struggle to find answers to common questions.
6. Service Level Agreement (SLA) Compliance: Struggling to meet SLAs can result in unhappy customers or employees. Service desks need to monitor and meet response and resolution time commitments.
7. User Training: Users may struggle to understand how to submit support requests effectively, which can lead to suboptimal ticket descriptions and delays in issue resolution.
8. Integration Challenges: Ensuring Service Desk Management integrates smoothly with other IT systems, applications, and tools can be complex and require additional resources.
9. Data Security and Privacy: Managing sensitive user and company data security is a concern, particularly with the potential for data breaches and regulatory compliance requirements.
10. Scalability: Growing companies may face challenges in scaling their service desk operations to meet increased support demand.
What do these
companies want to talk about?
Companies using service desk management often want to talk about ticket management, service level agreements (SLAs), ticket automation, knowledge management, user training, communication and user feedback, service desk metrics and reporting, technology integration, cybersecurity and data privacy, service desk software and tools, and cost management.
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Frequently Asked Questions
Everything you need to know about the product and billing.
How often do you update this intelligence ?
We update this intelligence every month.
What Insights are available ?
Our platform provides their location, technology intelligence, decision makers, touch points to build relationships with them, and their investment.
why is it better than competition ?
Our algorithms analyze the product information available, analyzes it throughly, check for discrepancies, remove outliers, check their intent to engage, their technology usage.
How do you know the Technology spend ?
We use data as teams working on the specific technology, tools being used. Some tools are for migration, others are for security, compliance, heavy usage.
What is the source of intent data ?
We harness websites, news, job postings, team structures, and annual reports to fetch data. This data then goes through transformation, processing, cleansing, labeling exercise.
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